Two different people type this, with the same words and opposite problems.
One of them wrote a review and wants to look at it again, or change it. The other owns a business and wants to read what customers wrote about them. Google files those two things in separate products, so the steps for one are no use to the other. Both arrive at the same dead end, a list with nothing in it, which reads like the review was taken down.
The reviews you wrote are under your contributions
They are not under the business. That is the whole reason this is a search query: people go back to the listing, scroll the reviews looking for their own among strangers', and conclude Google removed it.
On a computer, Google's steps are:
- Open Google Maps.
- At the top left, click Menu.
- Click Your contributions.
- Click Reviews.
In the Google Maps app the same list sits behind the Contribute tab at the bottom of the screen, which is where Google keeps your past contributions and the view counts on them.
Editing is one menu away from there, and an edit does something to the review's date that catches business owners out. Read how to edit a Google review before you touch an old one.
An empty list is a sign-in problem more often than a deletion
Google states the rule plainly on the business side of the house: "To find your profile, you must sign in to the Google Account associated with it." Contributions behave the same way. A review written from a personal account does not appear under a work account, and from the wrong side of that fence it looks deleted.
Two more things look like a deletion and are not.
A custom display name is the first. You can post on Maps under a name and picture that are not the ones on your Google Account, and the profile showing your public contributions carries that name instead. The review is still filed under the same account, so the list is still the right place to look. Anonymous Google reviews covers what that setting hides and what it does not.
The second is a review Google is not displaying at all. No menu will surface it, because the problem is not where you are looking. That has its own causes and its own fixes.
The reviews of your business are somewhere else entirely
If you own the business, your contributions list is not where your reviews are. They belong to your Business Profile, and the route is short:
- Go to your Business Profile.
- Select Read reviews.
Finding the profile is the step the thin guides skip. Google's own instruction is to search for your business's name and city on Google Search or Google Maps, or to search for my business on Google Search, signed in to the account that manages the profile.
Replying has a prerequisite worth knowing before you go hunting for the button: "Before you can reply to reviews, you must verify your business." An unverified listing can collect reviews you are able to read and not able to answer.
The route that skips the dashboard
There is a third path, and it is the one this site is built on, because it goes from a business name to the review list with no login at all.
Every listing carries a Place ID, which identifies the listing itself rather than the page it renders on. Paste your business name into our free Place ID finder, copy the ID, and the public review list is:
https://search.google.com/local/reviews?placeid=YOUR_PLACE_ID
That is the URL our own review tooling builds, and it opens the list a stranger sees. Load it in a browser you are not signed in to and you are reading your reviews the way a customer reads them, which the dashboard cannot show you, because the dashboard knows who you are.
The same ID drives the one-tap review link generator, if what you came for is not reading reviews but collecting them.
Which list you need
You wrote the review: Google Maps, Your contributions, Reviews.
You own the business: Business Profile, Read reviews, after verification.
You want to see what a stranger sees: the Place ID route, signed out.
If the correct list is still empty once the account is right, nothing further is hiding in a menu. At that point the review is genuinely absent, and that is a different question with a different answer.